Shipping policy

At The Scent Studio, we aim to get your order packed and delivered as quickly and smoothly as possible.

Order Processing

Please allow 1–2 business days for your order to be processed and packed before dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

We offer the following delivery options within Australia:

Shipping Method	Cost	Estimated Delivery
Standard Shipping	$9.50 AUD	4–7 business days
Express Shipping	$15.50 AUD	3–5 business days

Delivery estimates begin after dispatch and may vary depending on your location, courier services and public holidays.

Please note that processing times are additional to the estimated delivery times above.

Accurate Delivery Details

To avoid delays or unsuccessful deliveries, please ensure you provide the correct details at checkout, including:

Full name
Complete delivery address, including unit or apartment number
Suburb, state and postcode
Valid email address
Correct contact number

Customers are responsible for checking their delivery information before placing an order.

If you notice a mistake, please contact us as soon as possible. We'll do our best to help, but changes may not be possible once your order has been dispatched.

Delivery Delays

While we aim to meet our estimated delivery times, delays may occasionally occur due to courier operations, weather, public holidays or remote delivery locations.

If your parcel is delayed or hasn't arrived, please contact us so we can assist.