Privacy policy

At The Scent Studio, we value your privacy and are committed to keeping your personal information safe.

Information We Collect

When you shop with us or visit our website, we may collect your name, email, phone number, delivery address, order details and website activity.

Payments are securely processed through Shopify or our payment providers.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates

  • Improve your shopping experience

  • Send offers and updates if you've subscribed

Sharing Your Information

We only share information with trusted service providers, such as Shopify, payment processors and delivery partners, as needed to operate our store.

Some providers may process information outside Australia. We do not sell your personal information as a standalone product.

Cookies

Our website uses cookies to help it function, remember preferences and understand how visitors use our store. Some cookies may also support advertising.

You can manage cookies through your browser settings or available website privacy controls.

Keeping Your Information Safe

We take reasonable steps to protect your information and keep it only as long as necessary for business or legal purposes.

Your Privacy Choices

You can contact us to access or correct your personal information, ask about its use or raise a privacy concern.

You can unsubscribe from marketing emails at any time.

Contact Us

If you have questions or concerns about your privacy, please reach out through our Contact Us page.

We may update this policy when necessary. Any changes will be published here.